What made me stay in NovaRO is the people I met there. GM wise, I think they are humans and have things to do, but I wasn't helped a lot with support(personally). Class balance is bad, it's a range meta (ranger,doram,rebel) in pve; some class are not accepted in parties and can't enjoy all contents due to their class limitation, which is the result of a lack of gears. Lastly, the x10 rate is somewhat untrue, since GM limit it for almost all new content to official rate, or make it harder (bio5)