Thank you for your review, and we're sorry to hear about the interactions that you have had with the GM team. Our team works hard to resolve issues and address challenges, while also being fair-minded and consistent in our application of the rules. We also are staunchly not a pay-to-win environment and leverage multiple paths toward building a character well (please feel welcome to check them all out!). Our WoE and events are robust, and our recent Iduna update enhances about everything! Thanks!