They have done a good job on customizing and balancing the classes in such a way that builds which are generally useless are now viable. Each class can be effectively built around various builds now. The community is warm, friendly and always willing to party. They helpout new players when needed and they are also willing to trade items for things that you can get if you can't afford them. The GMs are helpful and approachable and even discuss about builds and random things with you.